This Privacy Policy explains how pub 504 collects, processes, stores, and protects your personal information in compliance with Republic Act No. 10173 — the Philippine Data Privacy Act of 2012 — and applicable PAGCOR regulatory requirements.
Your Privacy Matters. pub 504 is committed to being transparent about how we handle your personal information. This document is written in plain, readable English while meeting all requirements of Philippine data privacy law. By registering or using the pub 504 platform, you confirm you have read and understood this Privacy Policy.
1.1 This Privacy Policy ("Policy") describes the personal data practices of pub 504 ("pub 504", "We", "Us", or "Our") — a PAGCOR-licensed online gaming platform accessible at pub504.club and serving Filipino players across Metro Manila, Cebu, Davao, Quezon City, and other regions of the Philippines.
1.2 pub 504 takes the privacy and security of your personal information seriously. This Policy is designed to give you clear visibility into exactly what data we collect, why we collect it, how long we keep it, who we share it with, and what rights you have over your own information.
1.3 This Policy applies to all personal data collected through the pub 504 website (pub504.club), any mobile-optimized interface, customer support communications, and any promotional or marketing activities conducted by pub 504 in connection with its gaming services.
1.4 This Policy should be read together with the pub 504 Terms and Conditions, which govern your overall use of the platform. Defined terms used but not defined in this Policy have the meanings given to them in the Terms and Conditions.
2.1 For the purposes of the Philippine Data Privacy Act of 2012, pub 504 acts as the Personal Information Controller (PIC) in respect of the personal data of its registered players and website visitors.
2.2 As PIC, pub 504 determines the purposes for which and the means by which personal data is processed, and is responsible for ensuring that all processing activities comply with applicable Philippine data privacy law.
2.3 Certain data processing activities — including payment processing, game delivery, identity verification, and fraud prevention — are carried out on our behalf by third-party Personal Information Processors (PIPs). All PIPs engaged by pub 504 are contractually obligated to process personal data only on pub 504's documented instructions, to maintain appropriate security standards, and to comply with the Data Privacy Act.
2.4 The pub 504 Data Protection Officer (DPO) is the primary point of contact for all data privacy matters. Contact details for the DPO are provided in Section 16 of this Policy.
3.1 pub 504 collects and processes the following categories of personal data:
| Data Type | Examples | Required |
|---|---|---|
| Contact information | Philippine mobile number, email address | Yes |
| Identity documents | Full legal name, date of birth, nationality, government ID type and number (e.g. PhilSys, passport, driver's license) | KYC required |
| Address | Residential address (barangay, city/municipality, province) | KYC required |
| Selfie / likeness | Photograph for identity verification purposes | KYC required |
Payment method identifiers (GCash number, Maya account reference, bank account name and last four digits), transaction records (deposits, withdrawals, wager history), account balance history, and source of funds declarations where required by PAGCOR or the AMLC.
Game session records, wager amounts, game outcomes, bonus usage, promotional participation, session duration, and win/loss history across all pub 504 game categories.
IP address, device type, operating system, browser type and version, screen resolution, mobile carrier, connection type, and geolocation data (at city/region level) collected automatically when you access the pub 504 platform.
Records of customer support interactions (live chat transcripts, email correspondence, support ticket history), survey responses, feedback submissions, and any other communications you send to pub 504.
4.1 pub 504 collects personal data through the following channels:
5.1 pub 504 processes personal data on one or more of the following lawful bases under the Philippine Data Privacy Act:
6.1 pub 504 uses your personal data for the following purposes:
7.1 pub 504 does not sell your personal data to third parties. We do not share your personal information for third-party commercial advertising purposes. Personal data is shared only in the circumstances described below:
pub 504 engages third-party service providers to perform functions essential to the operation of the platform. These include payment processors (GCash / GXI, Maya / Paymaya Philippines, GrabPay, BPI, BDO, Metrobank), identity verification providers, cloud infrastructure providers, fraud prevention and AML screening services, and customer support software providers. All service providers are bound by data processing agreements requiring compliance with the Data Privacy Act.
pub 504 integrates games from licensed third-party studios. Limited technical data (session tokens, game round identifiers, wager amounts) may be transmitted to game servers operated by these studios solely for the purpose of delivering and recording game sessions. Game studios do not receive personally identifying information beyond what is technically necessary for game delivery.
pub 504 will disclose personal data to PAGCOR, the AMLC, the National Privacy Commission, the National Bureau of Investigation, the Philippine National Police, and other competent Philippine government authorities where required by law, court order, or regulatory mandate. pub 504 cooperates fully with all lawful regulatory and law enforcement requests.
In the event of a merger, acquisition, restructuring, or sale of assets involving pub 504, personal data held by pub 504 may be transferred to the acquiring entity, subject to the acquiring entity assuming the same data protection obligations as set out in this Policy. You will be notified of any such transfer that materially affects your privacy rights.
8.1 The pub 504 platform is operated from the Philippines and primarily processes data on servers located within the Philippines. Certain service providers — including cloud infrastructure providers and international game studios — may process or store data in jurisdictions outside the Philippines.
8.2 Where personal data is transferred outside the Philippines, pub 504 ensures that such transfers are made only:
8.3 pub 504 maintains a register of international data flows and the safeguards applicable to each. You may request information about international transfers affecting your personal data by contacting the DPO.
9.1 pub 504 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & identity data | 5 years after account closure | PAGCOR / AMLC regulatory requirement |
| KYC documents | 5 years after account closure | RA 9160 (AMLA) requirement |
| Transaction records | 5 years after each transaction | AMLC / PAGCOR requirement |
| Gaming activity logs | 5 years after account closure | PAGCOR licensing requirement |
| Support communications | 3 years after resolution | Legitimate interest / legal claims |
| Marketing consent records | 3 years after consent withdrawal | Accountability / legal obligation |
| Server & access logs | 12 months | Security / fraud detection |
9.2 Where data is retained beyond the period necessary for service delivery (e.g. for regulatory compliance), access is restricted to personnel with a demonstrable operational need and the data is not used for any commercial purpose.
9.3 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.
10.1 pub 504 implements technical and organisational security measures appropriate to the risk level of the personal data we process. These include:
10.2 While pub 504 takes all reasonable precautions to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying pub 504 immediately if you suspect any unauthorised access to your account.
11.1 pub 504 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, detect fraud, and analyse platform usage. The following categories of cookies are used:
| Cookie Type | Purpose | Can be Disabled |
|---|---|---|
| Strictly Necessary | Session management, authentication, security, load balancing. Required for the platform to function. | No — essential for operation |
| Functional | Language preference, game lobby layout, responsible gaming settings. | Yes — limited impact on usability |
| Analytics | Aggregate usage statistics, page views, navigation flows — used anonymised for platform improvement. | Yes — via consent settings |
| Security / Fraud Detection | Device fingerprinting and session anomaly detection to identify potential fraud or prohibited conduct. | No — required for platform integrity |
11.2 pub 504 does not use third-party advertising cookies or share cookie data with commercial advertising networks. Analytics cookies use anonymised or pseudonymised identifiers that cannot be used to directly identify you.
11.3 You may control non-essential cookies through your browser settings. Most modern browsers allow you to block, delete, or receive notifications before cookies are placed. Disabling strictly necessary cookies will impair or prevent use of the pub 504 platform.
12.1 As a data subject under the Philippine Data Privacy Act, you have the following rights in relation to your personal data held by pub 504:
12.2 To exercise any of the rights listed above, submit a written request to the pub 504 Data Protection Officer at [email protected], clearly identifying yourself and specifying the right you wish to exercise. pub 504 will acknowledge receipt within five (5) business days and respond substantively within fifteen (15) business days, extendable to thirty (30) business days for complex requests.
12.3 pub 504 may request additional verification before processing a data subject rights request to confirm the identity of the requestor and prevent unauthorised disclosure of another person's data.
13.1 The pub 504 platform is strictly for individuals who are at least twenty-one (21) years of age. pub 504 does not knowingly collect personal data from persons under 21. Age verification is a mandatory step in the KYC process for all accounts.
13.2 If pub 504 becomes aware that personal data has been collected from a person under 21, that account will be closed immediately, all associated wagers voided, and the minor's personal data deleted as promptly as technically and legally feasible, except where retention is required by law in connection with regulatory reporting.
13.3 If you are a parent or guardian and believe that a minor has registered on the pub 504 platform using your or their personal information, please contact the pub 504 DPO immediately at [email protected] so that appropriate action can be taken without delay.
14.1 The pub 504 platform may contain functionality provided by third-party services whose privacy practices are independent of pub 504. These include payment gateways (GCash / GXI, Maya / PayMaya Philippines, GrabPay, bank partners), game studios, and identity verification providers.
14.2 When you interact with third-party payment services — for example, when you initiate a GCash deposit — you are subject to the privacy policy of that payment service provider in addition to this Policy. pub 504 does not control or bear responsibility for the data practices of independent third-party services.
14.3 pub 504 has conducted due diligence on all integrated third-party processors to confirm that they maintain data protection standards consistent with Philippine law. All third-party processors are bound by Data Processing Agreements requiring them to process data only on pub 504's instructions.
15.1 pub 504 may update this Privacy Policy from time to time to reflect changes in our data processing activities, applicable Philippine law, NPC guidance, or PAGCOR requirements. The "Effective Date" at the top of this Policy indicates when the current version took effect.
15.2 Where material changes are made to this Policy — particularly changes that affect your rights or expand the categories of data we collect or the purposes for which we use it — pub 504 will notify registered players via SMS to their registered Philippine mobile number and/or via a notice on the pub 504 platform at least seven (7) days before the changes take effect.
15.3 Continued use of the pub 504 platform after the effective date of any amendment constitutes acceptance of the revised Policy. Where an amendment requires your active consent under the Data Privacy Act (e.g. for a new processing purpose that cannot rely on an existing lawful basis), pub 504 will obtain that consent before applying the new processing to your data.
16.1 pub 504 has appointed a Data Protection Officer (DPO) as required under Section 21 of the Data Privacy Act. The DPO is responsible for overseeing pub 504's compliance with data privacy law and serves as the primary point of contact for all data privacy matters.
16.2 To exercise your data subject rights, raise a privacy concern, report a potential data breach, or ask a question about this Privacy Policy, please contact the pub 504 DPO using the details below:
Data Protection Officer — pub 504
Email: [email protected]
Subject line for privacy requests: "Privacy Request — [Your Name]"
Response time: Acknowledgement within 5 business days; substantive response within 15 business days
Platform: pub504.club
16.3 If you are dissatisfied with pub 504's response to a data privacy concern, you have the right to lodge a formal complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the independent regulatory authority responsible for the enforcement of the Data Privacy Act and can be reached through official Philippine government channels.
Plain-language summary of the six core privacy protections every pub 504 player benefits from.
Your personal data is protected under Republic Act No. 10173 — the Philippine Data Privacy Act. pub 504 is registered with the National Privacy Commission. You can escalate any unresolved privacy concern directly to the NPC without dealing with foreign regulators.
All data transmitted between your device and pub 504 — login credentials, financial details, game data — is protected by 256-bit SSL/TLS encryption. Sensitive stored data is encrypted at rest using AES-256. Passwords are hashed and never stored in readable form.
pub 504 does not sell, rent, or trade your personal information to data brokers, advertising networks, or any commercial third parties — ever. Your data is used exclusively to operate your pub 504 account, meet regulatory requirements, and keep the platform secure.
Filipino players have the full set of rights under the Data Privacy Act — access, rectification, erasure, blocking, objection, portability, and the right to damages. pub 504's DPO is reachable at [email protected] and responds to substantive requests within 15 business days.
pub 504 doesn't hold your data forever. Account and transaction data is kept for 5 years after account closure as required by PAGCOR and AMLC regulations, then securely deleted or anonymised. Analytics and support data has shorter retention periods based on operational necessity.
If a data breach poses real risk of serious harm to you, pub 504 is required to notify the National Privacy Commission within 72 hours and inform affected players promptly — in accordance with NPC Circular 16-03. You won't be left in the dark about incidents that affect your data.
Your data is protected under Philippine law. Your funds are held in segregated accounts. Your games are certified fair. Register your pub 504 account and experience a platform built with Filipino players in mind — from Manila to Davao and everywhere in between.
Must be 21 or older. Gambling involves financial risk. Play responsibly. pub 504 is PAGCOR-licensed.